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Frequently Asked Questions

What is a Value Chain ?

A value system is defined as follows: A connected series of organizations, resources, and knowledge streams involved in the creation and delivery of value to end customers. Value systems integrate supply chain activities, from determination of customer needs through product/service development, production/operations and distribution, including (as appropriate) first-, second-, and third-tier suppliers. The objective of value systems is to position organizations in the supply chain to achieve the highest levels of customer satisfaction and value while effectively exploiting the competencies of all organizations in the supply chain [pg. 11-12].

Supply Chain Redesign (Handfield and Nichols, 2002 Financial Times Management)

The idea of a value chain is simple -- a supply chain where each link should add to the value of the "Product" that moves through the chain, being handed from one link to the next.  An example:

One of the value chains to put bread on your table might be:  

Seed Merchant - Farmer - Grain Dealer - Baker - Grocer

Value chains can be simple or complicated. Value chains can bring a lot of added value or very little.  The West Indies Management Value Chain was built to add substantial value at every stage (or link).

What is Strategic Change Management?

1. Of or relating to strategy.
2.  
   1. Important or essential in relation to a plan of action: a strategic withdrawal.
   2. Essential to the effective conduct of war: strategic materials.
   3. Highly important to an intended objective: The staff discussed strategic marketing factors.
3. Intended to destroy the military potential of an enemy: strategic bombing.

1. A scheme, program, or method worked out beforehand for the accomplishment of an objective: a plan of attack.
2. A proposed or tentative project or course of action: had no plans for the evening.
3. A systematic arrangement of elements or important parts; a configuration or outline: a seating plan; the plan of a story.
4. A drawing or diagram made to scale showing the structure or arrangement of something.
5. In perspective rendering, one of several imaginary planes perpendicular to the line of vision between the viewer and the object being depicted.
6. A program or policy stipulating a service or benefit: a pension plan.

1.  
   1. To cause to be different: change the spelling of a word.
   2. To give a completely different form or appearance to; transform: changed the yard into a garden.
2. To give and receive reciprocally; interchange: change places.
3. To exchange for or replace with another, usually of the same kind or category: change one's name; a light that changes colors.
4.  
   1. To lay aside, abandon, or leave for another; switch: change methods; change sides.
   2. To transfer from (one conveyance) to another: change planes.
5. To give or receive the equivalent of (money) in lower denominations or in foreign currency.
6. To put a fresh covering on: change a bed; change the baby.

man·age·ment n.

1. The act, manner, or practice of managing; handling, supervision, or control: management of a crisis; management of factory workers.
2. The person or persons who control or direct a business or other enterprise.
3. Skill in managing; executive ability.

We believe that Strategic Change Management means managing the delivery of change that fits into the customer's strategic plans in such a way that both West Indies Management and the customer win.

Here are some other definitions (not from a dictionary, but from West Indies Management):

• lead
  • be accountable
  • coordination
  • take responsibility
  • risk management
• leadership
  • collaborate
  • work together

• collaborate
  • joint resources
  • common goal
  • win-win
  • if it is not win-win then we don't want to do it
• create environment
  • clear participation
  • impact to organization understood
  • understand the benefits & risks
  • not threatening
  • leave client in control
  • ensure client is self sufficient

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What is Transformation Management?

trans·for·ma·tion   n.

1.  
   1. The act or an instance of transforming.
   2. The state of being transformed.
2. A marked change, as in appearance or character, usually for the better.

man·age·ment  n.

1. The act, manner, or practice of managing; handling, supervision, or control: management of a crisis; management of factory workers.
2. The person or persons who control or direct a business or other enterprise.
3. Skill in managing; executive ability.

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Is West Indies Management an IT Company?

We hear it a lot.  The answer is, "Yes....and no!"

Yes, because:

• IT is an enabler for most corporations (or should be)
• The team has extensive experience delivering IT solutions and infrastructure to various industries:
  • Data Center builds/moves/consolidations
  • Document/Knowledge Management implementations/designs
  • ERP implementations
  • Industry Solutions implementations (especially in Financial Services and Manufacturing)
  • Systems Integration
  • Hardware, software and solutions lifecycles

No, because:

• Information Technologies are a subset of Tools & Technologies
• We believe IT should support and embed the processes which enable the organization to provide the services (or products) a company delivers
• Changing any one of the POTS (Processes, Organization, Tools & Technologies, Services) will drive changes in some or all of the others
• West Indies Management delivers business change across all areas, which is what we mean by end-to-end delivery and why West Indies Management is a Solutions Delivery company, rather than an IT company

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