West Indies Management        

Knowledge Management

Knowledge exists in many levels within any organization.  West Indies Management brings expertise in various aspects of Knowledge Management. 

Knowledge Capture, Knowledge Transfer, Knowledge Re-use, Data Mining, Document Management, Content Management, Customer Relationship Management, Skills Management....these all impact on finding, using, and not losing the knowledge that enables the customer organization to deliver and develop.  West Indies Management can provide guidance, validation and vision to Knowledge Management solutions and of course, can ensure the delivery of implementation.

• Knowledge Management and Knowledge Transfer Management

• Document Management

• Content Management

• Customer Relationship Management

• Skills Management

Key Benefits

• Capture, retain and reuse corporate knowledge
• Ensure smooth ongoing operations during times of turnover or change
• Build Collaborative cross-functional teams
• Leverage existing work to enable new functionality or services
• Build better relationships internally and with customers
• Build a clearer picture of the company's resources and capabilities

Capabilities

Knowledge Management and Knowledge Transfer Management

 

Any time staff changes, including standard operational turnover, knowledge is potentially (even usually) lost.  Methods for transferring knowledge from outgoing staff to new staff is not always standardized, formalized nor measurable, which introduces substantial risk at the best of times and dramatically exacerbates the risks of near-shoring or off- shoring programs.

West Indies Management and our partners have extensive experience in identifying existing knowledge capture and transfer processes and the gaps where substantial risk can be mitigated through the implementation of fuller processes and management of the implementation itself, including the following:

·          Define the company's requirements

·          Assist in vendor selection

·          Assist in the management of any selected application

·          Assist in the level of Knowledge Management required by the customer

·          Train users in the new system

·          Embed continuous implementation of Knowledge Transfer

·          Enable Data mining

·          Enable continuous data capture processes

 

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Document Management

 

Knowledge exists both in the heads of the people in an organization and in the documents they generate. Effectively managing the documents can dramatically improve productivity. West Indies Management and our partners can help evaluate current and desired document management processes and tools, assist in the selection of new offerings and the implementation of those solutions.

 

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Content Management

 

Content Management can be defined as the activity of acquiring, collecting, authoring/editing, tracking, accessing, and often delivering both structured and unstructured digital information -  collectively "content". The content can include financial data, business records, customer service data, marketing information, images, video, or other types of digital information.
 

West Indies Management and our partners can assist in the definition of the company's requirements for content management, the definition and selection of the appropriate system, manage the implementation and validate the content.

 

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Customer Relationship Management

 

Customer Relationship Management (CRM) can be defined as the collection of systems, methods and processes that manage the pre- sales, sales and service relationship with a customer. Many software applications are now available that permit you to record this relationship from the time the clients asks their first question. Good CRM software is much more efficient than fragmented records as it can save time in tracking communications and transactions with a particular person. Implementation of CRM systems can impact large and cross- functional areas of an organization.  West Indies Management and our partners can assist in the selection, management of implementation, transfer of knowledge into the new system(s) and in effecting the cultural changes that are critical in successfully implementing and maintaining a world class CRM solution.

 

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Skills Management

 

Managing the skills available throughout an organization can provide incremental value to both the Learning and Development of an organization and the implementation of knowledge and change management.  West Indies Management and our partners can assist in building a coherent measure of skills within the company's organization, assist in capturing hard and soft skills capabilities in the organization, provide both e-Training and soft skills training, and assist in the evaluation of the correct staffing requirements for these skills.

 

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